Contact information
At Prime Tidy Supply, we value clear communication and practical customer support. Whether you have a question about a ceramic seasoning jar, need help choosing a ceramic sugar jar, want more information about metal cookie cutters, or need assistance with an existing order, our team is available to help.
We aim to make it straightforward to reach the right place for product questions, order concerns, shipping updates, returns, and general website inquiries.
1. Business Information
Store Name: Prime Tidy Supply
Website: https://www.primetidysupply.world/
Legal Business Name: YS LASHES BEAUTY LLC
Business Address:
7436 BAMBERG RD
JACKSONVILLE, FL 32277
United States
Customer Service Contact: Laaibah Amar
Customer Service Email: [email protected]
2. Customer Service Email
For assistance, please email:
We recommend including your full name and order number when contacting us about a purchase. This helps us identify the relevant transaction and respond with information that relates to your specific request.
Our customer service team can assist with:
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General product questions.
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Ceramic seasoning jar and sugar jar inquiries.
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Metal cookie cutter information.
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Order confirmation and order status.
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Shipping and tracking concerns.
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Incorrect, missing, or damaged products.
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Return and refund requests.
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Website and checkout questions.
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Privacy-related inquiries.
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Questions about our policies and terms.
3. Order Support
If you need assistance with an existing order, please include your order number in your email subject line.
For example:
Order Support – [Your Order Number]
If your package arrived with a damaged ceramic item, please attach clear photographs showing the affected area and, if possible, the external packaging.
If you received an incorrect product or an incomplete order, please describe what you ordered and what was delivered.
4. Returns and Refund Inquiries
For return or refund assistance, please email:
Suggested subject line:
Return or Refund Request – [Your Order Number]
Please do not send a return package before receiving the appropriate return instructions. This helps prevent packages from being sent to an incorrect location or becoming difficult to identify.
5. Shipping and Delivery Assistance
For delivery updates, tracking questions, address corrections, or missing-package concerns, contact us by email with your order number.
If you need to correct a shipping address, please contact us as soon as possible. Address changes may not be available after an order has entered fulfillment or been handed to a carrier.
6. Privacy and Legal Inquiries
For questions about the collection or use of personal information, please use the subject line:
Privacy Inquiry
For questions about these Terms of Service, our Legal Notice, or other website policies, please use:
Policy or Legal Inquiry
We will review your message and respond as appropriate.
7. Response Expectations
We aim to respond to ordinary customer service inquiries within 1–3 business days.
Response times may vary during weekends, public holidays, promotional periods, or unusually high inquiry volumes. More complicated matters, such as carrier investigations or damaged-product reviews, may require additional time.
If we need further information to investigate your request, we may contact you using the email address associated with your inquiry or order.
8. Return Mailing Address
Our listed business and return address is:
YS LASHES BEAUTY LLC
Attn: Laaibah Amar
7436 BAMBERG RD
JACKSONVILLE, FL 32277
United States
Please contact us before mailing a return. Certain returns may require authorization or additional instructions, and the appropriate return procedure will depend on the reason for the return.
9. Our Commitment to Communication
We believe customer support should be straightforward, respectful, and useful. We aim to provide clear answers, review concerns fairly, and communicate practical next steps.
Thank you for choosing Prime Tidy Supply. We appreciate your interest in our products and the opportunity to assist with your shopping experience.