Refund policy

At Prime Tidy Supply, we believe that useful kitchen essentials should make everyday routines more enjoyable, organized, and effortless. Whether you have purchased a ceramic seasoning jar, a ceramic sugar jar, or a set of metal cookie cutters, we want you to feel confident about your purchase.

We carefully consider the practical details of our kitchen products, including their appearance, intended use, and everyday functionality. If an item does not meet your expectations, this Return and Refund Policy explains how to contact us, request a return, and receive an eligible refund.

This policy applies to purchases made through https://www.primetidysupply.world/ and should be read together with our Terms of Service and applicable consumer protection laws.

1. Return Eligibility

Customers may request a return within 30 calendar days after the date the order is delivered, subject to the conditions below.

To qualify for a standard change-of-mind return, an item should:

  • Be unused and in its original condition.

  • Be clean, dry, and free from food residue, seasoning, sugar, grease, or other substances.

  • Include the original packaging, where reasonably available.

  • Include all lids, seals, accessories, inserts, and other components supplied with the product.

  • Not have been altered, repaired, or damaged through improper handling.

  • Be accompanied by reasonable proof of purchase, such as an order confirmation or order number.

Because our products are intended for food storage and food preparation, we ask customers to inspect their purchases before putting them into use. Ceramic jars that have been filled with food, seasoning, or sugar, and cookie cutters that have been used with dough or other ingredients, may not qualify for a change-of-mind return because of hygiene and resale considerations.

These conditions do not limit any rights a customer may have when an item is defective, damaged on arrival, incorrectly supplied, or materially different from its description.

2. Product-Specific Return Considerations

Ceramic seasoning jars

Ceramic seasoning jars should be returned without food, powder, liquid, or seasoning residue. Lids and any included sealing components should be returned with the jar. Customers should take care not to chip, crack, or scratch the ceramic surface while preparing an eligible return.

Ceramic sugar jars

Sugar jars should be empty, clean, and dry before being packaged for return. If a jar includes a lid, spoon, or other accessory, those components should be included. Damage caused by accidental drops, improper cleaning, or use inconsistent with the product instructions may not qualify for a standard change-of-mind refund.

Metal cookie cutters

Cookie cutters should be returned clean and free from dough, grease, or food residue. Any set should include all pieces originally supplied. Ordinary signs of use, deformation, rust caused by improper storage, or damage resulting from misuse may affect eligibility for a voluntary change-of-mind return.

Nothing in these product-specific conditions removes a customer's legal rights concerning defective or incorrectly described merchandise.

3. Items That May Not Qualify for a Change-of-Mind Return

Unless applicable law requires otherwise, the following may be excluded from voluntary change-of-mind returns:

  • Products that have been used for food storage or food preparation.

  • Items returned with food residue, stains, grease, or persistent odors.

  • Ceramic products with chips, cracks, or breakage caused after delivery.

  • Cookie cutters that have been bent, reshaped, or damaged through use.

  • Products missing essential components or accessories.

  • Items returned outside the stated return period.

  • Products that have been modified or repaired without authorization.

We will review each request based on the actual circumstances. These exclusions do not apply where a remedy is required by law for a defective, unsafe, misdescribed, or otherwise nonconforming product.

4. How to Request a Return

Please contact our customer service team before sending an item back.

Email: [email protected]
Subject line: Return Request – [Your Order Number]

Please include:

  1. Your full name.

  2. Your order number.

  3. The product you wish to return.

  4. The reason for the return.

  5. Clear photographs if the product is damaged, defective, or incorrect.

  6. Any additional information that may help us review your request.

For ceramic items, photographs of the overall product and any affected area are particularly helpful. For cookie cutters, please show the affected pieces and the relevant packaging if damage occurred during delivery.

Our team will review your request and provide instructions where a return is appropriate. Please do not mail products to an address other than the return destination confirmed by our customer service team.

5. Damaged, Defective, or Incorrect Products

We understand that ceramic goods require careful handling during transportation. If your order arrives with a cracked jar, chipped ceramic surface, missing component, damaged cookie cutter, or an item different from what you ordered, please contact us as soon as reasonably possible.

We may request:

  • Photographs of the item and its packaging.

  • A description of the issue.

  • Your order confirmation or order number.

  • Details about whether the outer shipping package was damaged.

Depending on the circumstances and applicable law, we may offer a replacement, repair where appropriate, refund, or another legally required remedy. Customers should not be required to pay return shipping for a verified product defect or fulfillment error where the law requires the seller to bear that cost.

Please retain damaged packaging until the issue has been reviewed, as it may help us investigate transportation damage.

6. Return Shipping Costs

For eligible change-of-mind returns, the customer is generally responsible for the cost of returning the item unless we expressly agree otherwise.

If a return is necessary because we sent an incorrect product or the item arrived defective or damaged, we will provide appropriate return instructions and cover reasonable return-related costs where required by law or agreed as part of the resolution.

We recommend using a trackable shipping service and retaining proof of postage. We cannot guarantee that an untracked return will be located if it is lost in transit.

7. Refund Review and Processing

After an authorized return reaches the designated return destination, we will inspect the item and notify the customer of the result.

If the return is approved, the refund will generally be issued to the original payment method. Depending on the payment provider or financial institution, the time required for the credit to appear may vary.

Our ordinary target is to initiate approved refunds within 5–10 business days after approval. This is an operational estimate, not a limitation on any shorter deadline imposed by applicable law.

If a refund is declined, we will explain the relevant reason, such as evidence of use, missing components, damage caused after delivery, or failure to meet the applicable voluntary return conditions. This does not prevent a customer from exercising any statutory remedy that applies.

8. Orders Cancelled Before Shipment

If you wish to cancel an order, please email us as soon as possible with your order number.

We will make reasonable efforts to stop fulfillment when the order has not yet been processed or transferred to the shipping carrier. Once an order has been dispatched, cancellation may no longer be possible, and the customer may need to follow the applicable return procedure.

If we cannot ship an order within the time required by applicable law or the shipping promise made at checkout, we will provide the required delay options or cancellation and refund.

9. Exchanges

If you would prefer a different size, design, or product, please contact us to discuss availability. Exchanges are subject to inventory and fulfillment arrangements.

Where an exchange cannot reasonably be arranged, we may process an eligible return and refund so that the customer can place a new order.

10. Florida Consumer Protection and Applicable Rights

This policy is intended to operate consistently with applicable federal and Florida law, including relevant consumer protection requirements.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded or waived. Where applicable law provides a refund, replacement, repair, cancellation, or other remedy, that law will take precedence over any inconsistent voluntary policy term.

Customers may request a copy of our refund policy by contacting [email protected].

11. Contact Us

For return questions, refund requests, or assistance with an order, please contact:

YS LASHES BEAUTY LLC
Attn: Laaibah Amar
7436 BAMBERG RD
JACKSONVILLE, FL 32277
United States
Email: [email protected]
Website: https://www.primetidysupply.world/

We appreciate the opportunity to review your concern and work toward a fair resolution.