Shipping policy

Prime Tidy Supply wants every order to arrive ready for its next place in your kitchen. From ceramic seasoning jars and sugar jars to metal cookie cutters, we understand that customers look forward to receiving products that help make cooking, baking, and organizing more convenient.

This Shipping Policy explains how orders are processed, how shipping charges are calculated, what delivery estimates mean, and what to do if a package is delayed or arrives damaged.

This policy applies to orders placed through https://www.primetidysupply.world/.

1. Shipping Fees

We offer the following standard shipping arrangement based on the merchandise subtotal:

  • Orders of $10.00 or more: Free standard shipping.

  • Orders below $10.00: A flat shipping fee of $5.99.

The merchandise subtotal is the value of the products in the shopping cart before shipping charges and applicable taxes, discounts, or other checkout adjustments, unless the checkout page expressly states otherwise.

The shipping charge applicable to your order will be displayed during checkout before payment is submitted.

If a promotional offer provides different shipping terms, the terms of that promotion will apply to eligible orders.

2. Order Processing Time

After an order is submitted successfully, it enters our order review and fulfillment process.

Our ordinary processing estimate is 1–3 business days. Business days generally exclude Saturdays, Sundays, and recognized public holidays.

During processing, we may:

  • Verify order and payment details.

  • Confirm product availability.

  • Prepare the selected items for shipment.

  • Check that the order contains the correct products and quantities.

  • Arrange packaging and carrier handoff.

Orders placed during weekends, holidays, promotional periods, or unusually busy seasons may require additional processing time.

An order confirmation email indicates that we have received the order information. It does not necessarily mean that the package has already been dispatched.

3. Estimated Transit Time

After an order has been handed to the shipping carrier, standard delivery is generally estimated at 5–10 business days.

This is an estimate rather than a guaranteed delivery date. Actual transit time may vary depending on the destination, carrier network, weather, transportation conditions, seasonal demand, and other circumstances.

Where a different delivery estimate is displayed at checkout or communicated for a particular product, that more specific estimate should be reviewed before purchase.

4. Shipment Confirmation and Tracking

When tracking information is available, it may be provided by email or through another order communication channel.

Tracking updates are generated by the carrier and may not appear immediately after a shipping label is created. In some cases, the first scan may occur only after the package reaches a carrier facility.

Customers should allow a reasonable period for tracking information to update before reporting that a package has stopped moving.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check the following before submitting payment:

  • Recipient name.

  • Street number and street name.

  • Apartment, unit, or suite number, if applicable.

  • City, state, and ZIP code.

  • Any delivery instructions that are necessary and supported by the carrier.

If you notice an error, contact us promptly at [email protected] with your order number and the corrected address.

We will make reasonable efforts to update the address before fulfillment is completed. However, changes cannot be guaranteed once the package has been processed or transferred to the carrier.

6. Packaging and Product Protection

Ceramic products require particular care during packing and transportation. We aim to use suitable packaging practices to reduce the risk of movement, impact, and breakage during ordinary shipping conditions.

Customers receiving ceramic seasoning jars or sugar jars should inspect the external package and its contents as soon as reasonably possible.

Metal cookie cutters should also be checked for deformation, missing pieces, or other shipping-related issues.

If an item arrives damaged, please retain the packaging and take photographs of the affected product and package. This information may help us investigate the issue and arrange an appropriate resolution.

7. Delays and Unexpected Shipping Events

Although we work to process orders within the stated estimates, delays can occur because of:

  • Severe weather or natural events.

  • Carrier service interruptions.

  • Transportation network congestion.

  • Public holidays and peak shopping periods.

  • Incorrect or incomplete delivery information.

  • Inventory or fulfillment interruptions.

  • Events outside our reasonable control.

If we learn that an order cannot be shipped within the time stated at checkout or otherwise required by applicable law, we will provide the required notice and applicable options, including consent to a delay or cancellation and refund where required.

We will not treat an order as indefinitely delayed without regard to the customer's rights under applicable law.

8. Lost, Missing, or Marked-Delivered Packages

If tracking shows that a package has been delivered but you cannot locate it, we recommend first checking:

  • The front door, porch, mailbox, or other usual delivery location.

  • Building reception, package rooms, or mail areas.

  • Whether a household member or neighbor accepted the package.

  • Any delivery photograph or location note supplied by the carrier.

If the package remains missing, contact us at [email protected] with your order number and tracking details.

If tracking has not updated for an unusually long period, please contact us so we can review the available information and determine appropriate next steps.

A carrier delivery scan will be considered as part of the investigation, but it does not automatically eliminate any rights or remedies that may apply under law.

9. Incorrect or Incomplete Orders

If you receive the wrong product, an incorrect quantity, or an order missing an included component, please contact us promptly.

Please provide:

  • Your order number.

  • A description of what was expected.

  • A description of what arrived.

  • Photographs of the items and packaging, where useful.

We will review the issue and, where appropriate, arrange a replacement, shipment of missing components, refund, or another suitable resolution.

10. Shipping Restrictions and Availability

Shipping availability may depend on the destination, carrier service, product characteristics, and applicable transportation restrictions.

If we determine that an order cannot be delivered to the address supplied, we may contact the customer to discuss available alternatives or cancel the affected order and issue an appropriate refund.

We will not assume that a customer agrees to a materially different delivery arrangement without appropriate notice and consent where required.

11. Split Shipments

In certain circumstances, products in one order may be shipped separately because of inventory availability, package size, or fulfillment arrangements.

If an order is divided into multiple packages, tracking information may be provided separately where available.

A partial shipment does not cancel the seller's obligation to fulfill the remaining items or provide any refund required by law if the remaining products cannot be shipped.

12. Contact for Shipping Assistance

For shipping questions, delivery concerns, address corrections, or package investigations, contact:

YS LASHES BEAUTY LLC
Attn: Laaibah Amar
7436 BAMBERG RD
JACKSONVILLE, FL 32277
United States
Email: [email protected]
Website: https://www.primetidysupply.world/

Please include your order number in the subject line so that our team can locate the relevant order more efficiently.

13. Applicable Shipping Laws

This policy is intended to operate consistently with applicable federal and Florida law, including requirements concerning shipment representations, delay notices, cancellations, and refunds for online merchandise orders.

Where a legal requirement provides a customer with greater protection than an estimate or procedure described here, the legal requirement will apply.